Returns and refunds
Sienna Edit honours all applicable rights under the Australian Consumer Law. These rights apply to goods purchased online and cannot be excluded by our policies.
If there's a problem with your purchase
If your garment is faulty, materially different from its description, or otherwise fails to meet a consumer guarantee, contact us using the Contact page. Provide your order number and a description of the problem, with photos if helpful. Depending on the circumstances and the law, a repair, replacement or refund may be required. We will not require you to accept store credit in place of a refund when the law entitles you to one.
Change of mind
Change-of-mind exchanges or returns are not automatic for supplier-sourced garments. If you've changed your mind, please contact us before returning the item so we can advise what options, if any, are available. This does not affect consumer guarantees or remedies for faulty or misdescribed goods.
Returning an item
Please contact us before posting an item back. We'll provide return instructions and confirm where to send it. Where we are legally required to cover return costs, we will do so. Never send products to an unconfirmed address.
Supplier availability or cancelled items
If we cannot supply an ordered size or colour, we'll contact you to arrange an appropriate remedy, including a refund where required. For any assistance, visit our Contact page.